Straight answers about Jordan

Jordan is your AI BDC rep. She answers your dealership's phone 24/7, replies to every SMS, responds to every email lead, and books appointments straight to your calendar. She knows your inventory because she pulls live from your VDP — when a customer asks if the silver Silverado is still there, she's checking, not guessing. When a lead's hot, she warm-transfers the call right to your floor. When it's after hours, she sets the appointment and hands you a confirmed customer at 9 AM with the coffee.

It replaces the gap your BDC staff can't cover — nights, weekends, lunch breaks, the lead that came in while someone was on another call. The dealers having the most success run Jordan alongside one or two human BDC reps, not instead of them. Jordan catches and qualifies; your humans close.

Yes. Starter gets a tuned default voice; Growth and above unlock the cadence editor (number and timing of touches per campaign), custom prompts, multi-channel workflow rules, and per-vehicle messaging. You're not editing AI code — you're filling out a settings page that updates Jordan in real time.

Inbound voice calls (Jordan answers in a real voice), outbound voice follow-up, two-way SMS, email — both inbound parsing of ADF leads and outbound replies — and web chat (Growth tier and above). Every conversation is unified in one inbox so your team sees the full thread no matter what channel it came in on.

Yes — warm transfer. You give Jordan a list of your sales floor (per-rep numbers, sales vs. service routing, after-hours line). When a caller's ready, Jordan rings the right person, announces who it is and what they want, and stays on the line until the handoff completes. If the rep doesn't pick up, she falls back to the next rep on the list or takes a message.

Starter — $899/month. Single store, voice + SMS + email coverage on every lead, 24/7 AI answering, 500 voice minutes included. Growth — $1,499/month. Adds cadence customization, web chat widget, multi-channel workflow tuning, 1,500 voice minutes. Most dealers land here. Pro — $2,499/month standard, or $1,999/month locked-for-life as a Founding Partner. Multi-rooftop, unlimited team, dedicated onboarding, 4,000 voice minutes. The first 10 Pro signups get the Founding Partner rate. Full breakdown on the pricing page.

No contract. Month-to-month. Cancel any time from your dashboard. If Jordan isn't delivering more booked appointments inside of 30 days, you shouldn't be paying for her — and I don't want to be the guy holding a dealer to a contract they're not happy with.

No free trial — but every plan comes with a 30-day money-back guarantee. The reason we don't do free trials is that onboarding is hands-on and personal: I'm on the phone with you setting up phone forwarding, voice, and the inventory feed. I want skin in the game on both sides from day one. If Jordan isn't producing more booked appointments in your first 30 days, I refund the first month — no hoops, no fights.

No. Setup is included in your monthly subscription on every plan — Starter, Growth, and Pro. We provision your numbers, scrape your inventory, configure Jordan to your floor's voice and cadence, and walk you through the dashboard. All included.

Upgrade any time from your dashboard. We prorate the month. No re-onboarding required — your data, leads, and Jordan's tuning carry forward.

Voice and email start working within 48 hours of sign-up. SMS takes 2-3 weeks at the carrier level because of federal regulations on business texting (A2P 10DLC verification) — that's not us, that's every business in America trying to text customers since 2023. We coach you through it on a 15-minute call so it's painless.

Lead ingestion works with anything that sends ADF/XML lead emails — that covers virtually every third-party CRM, lead provider, and OEM lead source. We can also receive direct webhook integrations from CarGurus, AutoTrader, Cars.com, TrueCar, Capital One Auto Navigator, and Carvana. For outbound CRM sync (so your CRM sees the conversation), that's a Pro-tier integration.

Dealership info (hours, address, timezone), the URL of your inventory page so Jordan can pull live VDPs, your team roster with cell numbers for warm transfers, and access to your lead sources to point them at our intake email. That's it — about 20 minutes of forms in our self-serve wizard, or 45 minutes on a call with me if you'd rather not type.

You get a dedicated Jordan number — that's where Jordan lives. You can either forward your existing main line to it (cleanest), or use the new number directly on your website + marketing. Most dealers forward; it keeps your printed/online phone number stable.

No. There's a deliberately-dumb regex + SQL guardrail layer that runs before any AI-generated message goes out. Jordan can't promise prices, approve financing, quote trade values, or claim a vehicle is in stock that isn't. If a customer pushes, Jordan hands off to a human and logs why. Full design walkthrough on the blog.

No. The booking tool checks your dealership's hours and refuses any slot that lands on a closed day or outside that day's open hours. If a customer asks for Sunday and you're closed Sunday, Jordan offers the next open day instead.

Every conversation is logged with the full transcript, the AI's reasoning, and which guardrails fired. If something escapes, you see it in the inbox, and a quick prompt update fixes it across every future conversation. You also have an instant kill switch — pause Jordan on a single contact or the whole dealership with one click.

Yes. STOP, UNSUBSCRIBE, and quiet-hours rules are enforced at the carrier level and in our own send-time checks. We never message a customer who opted out, and SMS is automatically deferred during your dealership's quiet hours (default 9 PM – 9 AM local). TCPA-floor compliant.

You do. Every lead, every conversation, every recording is yours. Export to CSV any time from the dashboard, no fee, no questions. We never sell, rent, or share your customer data with anyone.

You can export everything before you cancel. After cancellation, your data is retained for 30 days (in case you change your mind), then permanently deleted from our systems. We send you a confirmation email when deletion completes.

Everything runs on Railway's infrastructure with Postgres on encrypted-at-rest disks, daily snapshots, and TLS in transit. Access to the dashboard is JWT-authenticated with role-based controls. No customer PII is ever shared with the AI model — we use Anthropic's API with zero-retention turned on, so your conversations don't get used to train anything.

The first 10 dealers to sign at Pro tier lock in $1,999/mo for life — $500/mo less than standard Pro pricing ($2,499/mo) which kicks in for dealer #11+. Founding Partner is Pro-tier only — it's not available on Starter or Growth. There's a counter on the homepage that decrements as each spot fills.

I'd rather have ten dealers who feel like partners than a hundred who feel like customers. The Founding Partners get extra access because their feedback shapes what gets built next. If you've got opinions on what an AI BDC should do, this is the program for you.

Yes — for as long as you're an active subscriber, your price doesn't go up. If you cancel and come back later, you'd come back at standard pricing.

Book a 15-minute call directly with me. We talk through your floor, you tell me your volume, I confirm Pro tier is the right fit, and we lock you in at $1,999/mo for life. As long as the counter on the homepage isn't at zero, you're in.